Frequently Asked Questions
Products
How safe is this product?
They are suitable for most individuals, but if you have any pre-existing health conditions or are taking medication, we recommend consulting with your healthcare provider before starting any new supplement.
What’s it taste like?
Our creatine gummies come in a variety of delicious flavors that are designed to make your supplement routine enjoyable. Expect a fruity, refreshing taste.
How quickly will I experience results?
While individual results may vary, many users report noticeable improvements in their energy levels and recovery times within 1 to 2 weeks of consistent use. For best results, we recommend taking the gummies regularly as part of a balanced diet and exercise program.
Do you offer samples?
Currently, we do not offer free samples. However, we encourage you to try our product risk-free with our money-back guarantee. If you're not satisfied, you can return it within 30 days for a full refund.
What’s your money-back guarantee and return policy?
We offer a 30-day money-back guarantee on all purchases. If you're not completely satisfied with your Omni Creatine Gummies, simply contact our customer support team to initiate a return for a full refund.
Orders
How do I place an order?
Placing an order is quick and easy. Simply browse our products, add your favorites to the cart, and proceed to checkout. Once you've entered your details and completed the payment, you'll receive a confirmation email with your order information.
Can I change my order after placing it?
We process orders quickly, but if you need to make changes, please reach out to our customer service team support@tryomni.co as soon as possible. We’ll do our best to accommodate any adjustments before your order is shipped.
What payment methods do you accept?
We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options. You’ll see the full list at checkout.
How can I track my order?
Once your order is shipped, you’ll receive a tracking number via email. You can use this number to track your order’s progress and see the estimated delivery date.
Delivery
How long does delivery take?
Delivery times vary based on your location. Generally, orders within the U.S. arrive within 3-7 (most of the times 3 business days) business days. You’ll see an estimated delivery date at checkout.
Do you offer international shipping?
Unfortunately, we do not offer international shipping at this time.
Can I expedite my delivery?
Yes, we offer expedited shipping options at checkout for those who need their order faster. Additional fees may apply.
What should I do if my order hasn’t arrived?
If your order hasn’t arrived within the estimated timeframe, please contact our customer service team with your order number. We’ll investigate and provide an update as quickly as possible.
Returns
What is your return policy?
We want you to be fully satisfied with your purchase. If you’re not, you can return it within 30 days of receiving your order. Please note that items must be unused and in original packaging to qualify.
How do I initiate a return?
To initiate a return, please contact our customer service support@tryomni.co team. They’ll provide instructions on how to send your item back and issue any applicable refunds.
Do I have to pay for return shipping?
In most cases, customers are responsible for return shipping costs unless the item is defective or we made an error with your order.
When will I receive my refund?
Once we receive your returned item, we’ll process your refund within 5-7 business days. The funds will be returned to your original payment method.
Offers
Do you offer any discounts or promotions?
Yes, we frequently run special promotions! You can find the latest discounts on our website or sign up for our newsletter to receive exclusive offers.
How can I apply a promo code to my order?
Enter your promo code during checkout in the designated field, and the discount will automatically apply to your order total.
Can I combine multiple promo codes?
Unfortunately, only one promo code can be applied per order. We recommend using the one that provides the best discount.
Do you offer referral rewards?
Yes! We offer rewards for referring friends and family to tryomni.co. Check our website or contact customer service for details on how to earn rewards through referrals.
Subscriptions
How does the subscription work?
Our subscription service ensures you never run out of Omni Creatine Gummies. You can choose your preferred delivery frequency, and we’ll automatically ship your order based on your schedule.
Can I pause or cancel my subscription?
Yes, you can pause or cancel your subscription anytime through customer service or your account settings. If you need assistance, our customer support team is here to help.
What benefits do I get with a subscription?
With a subscription, you enjoy consistent savings on each order and the convenience of automatic deliveries, so you never miss a dose of your favorite creatine gummies.
Can I change the frequency of my subscription deliveries?
Absolutely! You can adjust the frequency of your deliveries anytime through your account or by contacting our customer service team. We’re here to make your experience as flexible as possible.